casuno Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you (the "User," "Player," or "you") and casuno, a Philippine-registered online gaming platform operating under license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). By accessing, registering an account, or using any services provided by casuno at https://casuno.cam (the "Website" or "Platform"), you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any provision contained herein, you must immediately cease using the Website and refrain from creating an account or placing any wagers. Continued use of casuno services constitutes your unequivocal acceptance of these Terms, as well as our Privacy Policy, Responsible Gaming Policy, and any other policies referenced herein or published on the Website.

casuno reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes become effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically. Your continued use of the Platform following the posting of changes constitutes acceptance of such modifications.

2. Eligibility and Age Requirements

Use of casuno services is restricted to individuals who meet the following eligibility criteria:

• Age Requirement: You must be at least twenty-one (21) years of age at the time of registration. This age requirement is mandated by Philippine law governing casino-style gambling and is strictly enforced. casuno will verify your age through government-issued identification documents, and any false representation of age will result in immediate account closure and forfeiture of funds.
• Legal Capacity: You must possess full legal capacity to enter into a binding contract under the laws of the Republic of the Philippines. Individuals who lack legal capacity due to mental incapacity, guardianship, or other legal restrictions are prohibited from using casuno services.
• Jurisdictional Compliance: You must be physically located in a jurisdiction where online gambling is legal. While casuno operates under Philippine law, you are responsible for ensuring that your use of our services complies with the laws of your location. casuno is not liable for any violations of local laws by Users accessing the Platform from jurisdictions where online gambling is prohibited or restricted.
• Single Account Restriction: You are permitted to maintain only one (1) account with casuno. Multiple accounts created by the same person, household, IP address, or payment method are strictly prohibited. Discovery of duplicate accounts will result in closure of all accounts and forfeiture of balances and bonuses.
• Self-Exclusion Compliance: You represent that you are not subject to any self-exclusion order, gambling ban, or restriction imposed by casuno, PAGCOR, or any other regulatory authority. You further represent that you have not been diagnosed with a gambling addiction or compulsive gambling disorder that would make participation in gambling activities harmful to your well-being.

casuno reserves the right to request additional documentation to verify your identity, age, address, and payment method ownership at any time. Failure to provide requested documentation within seven (7) days may result in account suspension and withholding of withdrawals until verification is completed.

3. Account Registration and Security

3.1 Registration Process

To access real-money gaming services at casuno, you must complete the account registration process by providing accurate, current, and complete information as requested in the registration form. Required information includes but is not limited to: full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password.

You represent and warrant that all information provided during registration is truthful, accurate, and complete. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and will result in immediate account termination and forfeiture of funds.

3.2 Account Security Obligations

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Create a strong password using a combination of uppercase letters, lowercase letters, numbers, and special characters;
• Never share your password or login credentials with any third party, including family members, friends, or individuals claiming to represent casuno;
• Notify casuno immediately if you suspect unauthorized access to your account or any security breach;
• Log out of your account when using shared or public computers;
• Enable two-factor authentication (2FA) when available to enhance account security.

You acknowledge that you are fully responsible for all activities occurring under your account, whether authorized by you or not. casuno will not be liable for any loss or damage arising from your failure to comply with account security obligations.

3.3 Account Verification

casuno is required by PAGCOR regulations and anti-money laundering laws to verify the identity of all Users. You agree to provide, upon request, copies of government-issued identification (such as a Philippine passport, driver's license, or UMID card), proof of address (such as a utility bill or bank statement), and proof of payment method ownership (such as a bank statement or e-wallet screenshot).

Verification may be required before your first withdrawal, periodically during your relationship with casuno, or at any time casuno deems necessary for regulatory compliance or fraud prevention. Failure to complete verification within the requested timeframe may result in account restrictions, including inability to withdraw funds.

4. Deposits and Withdrawals

4.1 Deposits

casuno accepts deposits through various payment methods including GCash, Maya (PayMaya), bank transfers, over-the-counter payments, and cryptocurrency. The minimum deposit amount is One Hundred Philippine Pesos (₱100). Maximum deposit limits may apply based on your account level, payment method, and regulatory requirements.

All deposits are processed in Philippine Pesos (PHP) unless otherwise specified for cryptocurrency transactions. You are responsible for any currency conversion fees, transaction fees, or charges imposed by your payment provider. casuno does not charge deposit fees unless explicitly stated for specific payment methods.

Deposited funds are available for wagering immediately upon successful processing. casuno reserves the right to refuse or reverse deposits that violate these Terms, appear fraudulent, or originate from prohibited sources.

4.2 Withdrawals

You may withdraw funds from your casuno account at any time, subject to the following conditions:

• Your account must be fully verified with all required documentation submitted and approved;
• You must have met all wagering requirements applicable to any bonuses or promotions credited to your account;
• The minimum withdrawal amount is Three Hundred Philippine Pesos (₱300);
• Withdrawals must be made to a payment method registered in your name and verified by casuno;
• You may be required to withdraw using the same payment method used for deposits, subject to feasibility and payment processor limitations.

Withdrawal processing times vary by payment method. GCash and Maya withdrawals are typically processed within five to ten (5-10) minutes, while bank transfers may take one to three (1-3) business days. casuno reserves the right to conduct additional security checks on withdrawal requests, which may delay processing.

casuno does not charge withdrawal fees for the first three (3) withdrawals per month. Additional withdrawals may incur a processing fee as disclosed on the Website. You are responsible for any fees charged by your payment provider or financial institution.

4.3 Anti-Money Laundering Compliance

casuno is committed to preventing money laundering and terrorist financing in accordance with Philippine law and PAGCOR regulations. You agree that casuno may refuse withdrawals, freeze accounts, or report suspicious transactions to relevant authorities if we suspect money laundering, fraud, or other illegal activities. Deposited funds must be wagered at least one (1) time before withdrawal to prevent use of the Platform for money transfer purposes.

5. Bonuses and Promotions

casuno offers various bonuses, promotions, free spins, and loyalty rewards to Users from time to time. Participation in any promotion is subject to the specific terms and conditions published for that promotion, which supplement these Terms. In the event of conflict between these Terms and specific promotion terms, the promotion-specific terms shall prevail.

General bonus terms include:

• Eligibility: Bonuses are available only to eligible Users who meet the criteria specified for each promotion. casuno reserves the right to exclude Users from promotions at its sole discretion.
• Wagering Requirements: Most bonuses are subject to wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before withdrawal. Wagering requirements and eligible games are disclosed in the promotion terms.
• Time Limits: Bonuses and associated wagering requirements must be completed within the timeframe specified in the promotion terms, typically ranging from seven (7) to thirty (30) days. Unused bonuses expire after the deadline.
• One Bonus Per Player: Unless otherwise stated, only one bonus may be active on your account at any given time. You may not combine bonuses or claim multiple bonuses simultaneously.
• Abuse Prevention: casuno reserves the right to void bonuses, withhold winnings, and close accounts if we determine that a User is abusing bonuses through irregular play patterns, minimum bets to meet wagering requirements, or other manipulative behavior.

casuno may modify, suspend, or terminate any promotion at any time with or without notice. Promotional materials are for informational purposes only and do not constitute a binding commitment unless explicitly stated otherwise.

6. Game Rules and Fair Play

All games offered on the casuno Platform are provided by third-party software providers and are subject to the game rules and return-to-player (RTP) percentages published by those providers. casuno does not alter, manipulate, or interfere with game outcomes, which are determined by certified random number generators (RNGs) audited by independent testing laboratories.

You acknowledge and agree that:

• Gambling involves risk, and there is no guarantee of winning;
• Past performance does not predict future results;
• Game outcomes are random and cannot be influenced by casuno or any third party;
• You are responsible for understanding the rules of each game before placing wagers;
• casuno is not liable for losses incurred through gameplay.

In the event of a game malfunction, all affected wagers will be voided, and wagered amounts will be refunded to your account. casuno's liability in such circumstances is limited to the refund of affected wagers.

7. Responsible Gaming

casuno is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools and resources to help Users maintain control over their gambling activities, including:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account. Limit increases are subject to a cooling-off period of twenty-four (24) hours.
• Session Time Limits: You may set time limits for individual gaming sessions, after which you will be automatically logged out.
• Self-Exclusion: You may self-exclude from casuno for a specified period (one month, three months, six months, or permanently). During self-exclusion, you will be unable to access your account or create new accounts.
• Reality Checks: Periodic notifications remind you of the time spent gambling and your current account balance.

If you believe you have a gambling problem, we encourage you to seek help from professional organizations such as the National Center for Mental Health or PAGCOR's responsible gaming program. casuno employees are trained to identify problem gambling behaviors and may proactively contact Users to offer support resources.

You acknowledge that gambling should be recreational entertainment, not a source of income. Never gamble with money you cannot afford to lose, and do not gamble under the influence of alcohol or drugs.

8. Prohibited Activities

The following activities are strictly prohibited and constitute a material breach of these Terms:

• Using the Platform if you are under twenty-one (21) years of age;
• Providing false, misleading, or fraudulent information during registration or verification;
• Creating multiple accounts or allowing third parties to use your account;
• Engaging in collusion, chip dumping, or other forms of cheating or fraud;
• Using automated systems, bots, or software to place wagers or manipulate gameplay;
• Exploiting software errors, bugs, or glitches for personal gain;
• Using stolen credit cards, e-wallets, or payment methods not registered in your name;
• Conducting money laundering, terrorist financing I'm Claude Code, Anthropic's official CLI for Claude; the underlying model is Claude by Anthropic. I don't have a reliable way to see the exact model version, so I won't guess. What can I help you with? , or other financial crimes;
• Engaging in abusive, threatening, or harassing behavior toward casuno staff or other Users;
• Attempting to reverse engineer, decompile, or hack the Platform or its software;
• Using virtual private networks (VPNs) or proxy servers to disguise your location;
• Violating any applicable laws or regulations of the Republic of the Philippines.

casuno reserves the right to investigate suspected violations of these Terms and to take appropriate action, including account suspension, termination, forfeiture of funds, and reporting to law enforcement authorities.

9. Account Suspension and Termination

casuno may suspend or terminate your account immediately, with or without notice, if we determine that you have violated these Terms, engaged in fraudulent or illegal activity, or pose a risk to the integrity of the Platform or other Users.

Grounds for account suspension or termination include, but are not limited to:

• Providing false information during registration or verification;
• Engaging in any prohibited activity listed in Section 8;
• Failing to complete identity verification when requested;
• Chargebacks or payment disputes initiated without valid cause;
• Extended periods of account inactivity (more than twelve months);
• Breach of any provision of these Terms.

Upon account termination, any remaining balance may be forfeited if the termination resulted from fraud, breach of Terms, or illegal activity. If termination occurs for reasons unrelated to User misconduct, casuno will process withdrawal of the remaining balance after deducting any applicable fees or charges.

You may close your account voluntarily at any time by contacting customer support. Upon voluntary closure, you must withdraw any remaining balance within thirty (30) days, after which casuno reserves the right to charge an administrative fee for maintaining closed account records.

10. Dispute Resolution

If you have a complaint or dispute regarding any aspect of casuno services, you must first contact our customer support team via live chat or email. We will make reasonable efforts to resolve disputes amicably through our internal complaints procedure.

If a dispute cannot be resolved through customer support, you may escalate the matter to casuno management. All disputes must be reported within thirty (30) days of the incident giving rise to the dispute. Claims submitted after this period may be rejected.

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from or relating to these Terms or your use of casuno services shall be subject to the exclusive jurisdiction of the courts of Metro Manila, Philippines.

As a PAGCOR-licensed operator, casuno is subject to oversight by the Philippine Amusement and Gaming Corporation. If you believe casuno has violated regulatory requirements, you may file a complaint with PAGCOR through their official channels.

11. Limitation of Liability

To the fullest extent permitted by Philippine law, casuno, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Platform, including but not limited to:

• Loss of profits, revenue, or business opportunities;
• Loss of data or information;
• Interruption of service or system downtime;
• Errors, bugs, or malfunctions in games or software;
• Unauthorized access to your account resulting from your failure to maintain account security;
• Actions or omissions of third-party payment processors or game providers.

casuno's total liability to you for any claim arising from or relating to these Terms or your use of the Platform shall not exceed the amount of money deposited into your account during the three (3) months preceding the claim.

This limitation of liability applies regardless of the legal theory upon which liability is based, whether contract, tort, negligence, strict liability, or otherwise, and whether or not casuno has been advised of the possibility of such damages.

12. Changes to Terms

casuno reserves the right to modify, amend, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to the Website. Material changes may be communicated to Users via email or notification on the Platform, but failure to receive such notice does not invalidate the changes.

It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of casuno services following the posting of changes constitutes your acceptance of those changes. If you do not agree to modified Terms, you must cease using the Platform and close your account.

These Terms were last updated on October 1, 2026, and supersede all prior versions.