casuno Privacy Policy

1. Introduction

casuno ("we," "us," or "our") is committed to protecting the privacy and personal data of our users ("you" or "User"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our online casino and sports betting platform located at https://casuno.cam (the "Website" or "Platform").

This Privacy Policy is issued pursuant to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable circulars and issuances of the National Privacy Commission of the Philippines. casuno operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with all applicable Philippine data protection and gaming regulations.

By registering an account, accessing the Website, or using any of our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Platform and refrain from creating an account.

2. Information We Collect

casuno collects various categories of personal information to provide gaming services, comply with legal obligations, and enhance user experience. The information we collect includes:

2.1 Information You Provide Directly

When you register for a casuno account or interact with our services, you provide personal information including:

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, chosen username and password;
• Identity Verification Information: Government-issued identification documents (such as Philippine passport, driver's license, UMID card, or other valid IDs), proof of address documents (such as utility bills, bank statements, or government correspondence), and selfie photographs for biometric verification;
• Payment Information: Bank account details, GCash or Maya mobile numbers, cryptocurrency wallet addresses, payment transaction records, and proof of payment method ownership;
• Communication Information: Content of emails, live chat messages, phone calls, and other communications with our customer support team;
• Voluntary Information: Any other information you choose to provide when completing surveys, entering promotions, or participating in community features.

2.2 Information Collected Automatically

When you access or use the casuno Platform, we automatically collect certain information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information;
• Usage Information: Pages visited, games played, bets placed, time spent on the Platform, navigation patterns, features accessed, and clickstream data;
• Location Information: IP address, geographic location (country, region, city), time zone, and language preferences;
• Connection Information: Internet service provider, connection speed, connection timestamps, and network status;
• Cookie Data: Information stored in cookies, local storage, and similar technologies as described in Section 9 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: GCash, Maya, banks, and other payment service providers may share transaction information, verification status, and fraud alerts;
• Identity Verification Services: Third-party verification providers may confirm your identity, age, and address;
• Gaming Software Providers: Game developers and platform providers may share gameplay data, betting patterns, and technical logs;
• Regulatory Authorities: PAGCOR and other government agencies may provide information relevant to licensing, compliance, or investigations;
• Public Sources: Publicly available information from government databases, social media profiles (if you choose to link them), and other open sources.

3. How We Use Your Information

casuno uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your casuno account;
• Process deposits, withdrawals, and other financial transactions;
• Enable you to participate in casino games, sports betting, and other gaming activities;
• Track your account balance, transaction history, and gaming activity;
• Apply bonuses, promotions, and loyalty rewards to your account;
• Provide customer support and respond to your inquiries;
• Send you transactional notifications about deposits, withdrawals, account changes, and platform updates.

3.2 Verification and Compliance

• Verify your identity, age, and eligibility to use casuno services in accordance with Philippine law (21+ age requirement);
• Confirm ownership of payment methods and prevent unauthorized transactions;
• Comply with PAGCOR licensing requirements and gaming regulations;
• Fulfill anti-money laundering (AML) obligations under the Anti-Money Laundering Act and its amendments;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) when required by law;
• Cooperate with law enforcement investigations and respond to legal requests from government authorities;
• Enforce our Terms and Conditions and detect violations of our policies.

3.3 Security and Fraud Prevention

• Detect and prevent fraud, money laundering, collusion, and other prohibited activities;
• Monitor for unusual betting patterns, duplicate accounts, and bonus abuse;
• Protect the integrity of games and ensure fair play for all users;
• Secure the Platform against cyberattacks, unauthorized access, and data breaches;
• Verify the legitimacy of withdrawal requests and prevent unauthorized fund transfers;
• Maintain logs and audit trails for security investigations and regulatory audits.

3.4 Platform Improvement and Analytics

• Analyze user behavior, preferences, and feedback to improve our services;
• Test new features, games, and platform enhancements;
• Optimize website performance, loading times, and mobile compatibility;
• Conduct statistical analysis and market research;
• Develop new products and services tailored to Filipino players;
• Personalize your experience based on your gaming preferences and history.

3.5 Marketing and Communications (With Your Consent)

Subject to your consent and applicable law, we may use your information to:

• Send promotional offers, bonus notifications, and special event announcements;
• Deliver personalized marketing messages via email, SMS, or push notifications;
• Recommend games, betting opportunities, and features based on your interests;
• Invite you to participate in tournaments, contests, and loyalty programs;
• Conduct surveys and solicit feedback about your casuno experience.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails, adjusting your account preferences, or contacting customer support. Opting out of marketing does not affect transactional or service-related communications.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, casuno processes your personal information based on the following lawful grounds:

• Consent: You have given explicit consent for processing, such as when accepting this Privacy Policy during registration or opting in to marketing communications;
• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions) and provide gaming services you have requested;
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, tax reporting, and responses to lawful government requests;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, platform improvement, and marketing, provided these interests do not override your fundamental rights and freedoms;
• Protection of Rights: Processing is necessary to protect the vital interests, rights, or property of casuno, our users, or third parties.

5. Information Sharing and Disclosure

casuno does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating the Platform and delivering services, including:

• Payment Processors: GCash, Maya, banks, cryptocurrency exchanges, and payment gateways that process deposits and withdrawals;
• Gaming Software Providers: Developers and suppliers of casino games, live dealer platforms, and sports betting systems;
• Identity Verification Services: Third-party vendors that verify user identities, conduct background checks, and prevent fraud;
• Cloud Hosting Providers: Companies that host our servers, databases, and backup systems;
• Customer Support Platforms: Live chat software, ticketing systems, and communication tools;
• Marketing and Analytics Tools: Email service providers, analytics platforms, and advertising networks (subject to your consent);
• Security and Fraud Prevention: Cybersecurity firms, anti-fraud services, and risk management consultants.

These service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable data protection laws.

5.2 Regulatory and Law Enforcement

We may disclose your personal information to government authorities, regulators, and law enforcement agencies when required by law or when we believe disclosure is necessary to:

• Comply with PAGCOR regulations and licensing requirements;
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC);
• Respond to court orders, subpoenas, search warrants, or other legal processes;
• Cooperate with criminal investigations or regulatory inquiries;
• Protect the rights, property, or safety of casuno, our users, or the public;
• Enforce our Terms and Conditions or investigate violations.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such transfer and provide you with choices regarding your information if required by law.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you choose to link your social media accounts or participate in co-branded promotions.

6. Data Security

casuno implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) 1.2 or higher. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption;
• Secure Infrastructure: Our servers are hosted in secure, certified data centers with restricted physical access, 24/7 monitoring, and redundant systems;
• Access Controls: Personal information is accessible only to authorized casuno employees and contractors who require it to perform their duties. Access is granted on a need-to-know basis and protected by strong authentication;
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and regular security audits to defend against cyberattacks;
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant payment gateways. casuno does not store full credit card numbers or CVV codes;
• Regular Security Assessments: We conduct periodic vulnerability scans, penetration testing, and security reviews by independent third parties;
• Employee Training: All casuno staff receive training on data protection, privacy, and security best practices;
• Incident Response: We maintain an incident response plan to detect, contain, and respond to data breaches or security incidents.

While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized account access.

7. Data Retention

casuno retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Active Account Information: Retained for the duration of your account relationship with casuno;
• Transaction Records: Retained for at least five (5) years after the transaction date to comply with anti-money laundering laws and tax regulations;
• Identity Verification Documents: Retained for at least five (5) years after account closure as required by PAGCOR and AML regulations;
• Gaming Activity Logs: Retained for at least one (1) year for regulatory compliance and dispute resolution;
• Marketing Consent Records: Retained until consent is withdrawn, plus an additional period to demonstrate compliance;
• Closed Account Information: Retained for up to seven (7) years after account closure for legal, regulatory, and audit purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data that cannot identify you may be retained indefinitely for statistical and research purposes.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know how we collect, use, and share your personal information, as described in this Privacy Policy;
• Right to Access: You may request a copy of the personal information we hold about you, including your account details, transaction history, and verification documents;
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings;
• Right to Erasure: You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that casuno is required by law to retain certain information even after account closure;
• Right to Object: You may object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests;
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal;
• Right to File a Complaint: You may lodge a complaint with the National Privacy Commission if you believe we have violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13. We will respond to your request within fifteen (15) days as required by law. Some requests may require identity verification to prevent unauthorized disclosure.

9. Cookies and Tracking Technologies

casuno uses cookies, web beacons, local storage, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled;
• Performance Cookies: Collect anonymous information about how users navigate the Platform, which pages are visited most, and where errors occur. This data helps us improve performance;
• Functionality Cookies: Remember your preferences, language settings, and customization choices to provide a personalized experience;
• Marketing Cookies: Track your activity across the Platform to deliver targeted advertising and measure campaign effectiveness. These cookies require your consent.

9.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, although this may affect Platform functionality. To opt out of marketing cookies, adjust your preferences in your casuno account settings or use the cookie consent banner displayed when you first visit the Website.

10. International Data Transfers

casuno primarily operates within the Philippines, and your personal information is stored on servers located in the Philippines or in jurisdictions with adequate data protection standards. However, some of our service providers may be located outside the Philippines.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Transferring data only to countries recognized by the National Privacy Commission as providing adequate protection;
• Using Standard Contractual Clauses or other legally approved transfer mechanisms;
• Requiring third-party recipients to implement appropriate security measures;
• Obtaining your explicit consent for transfers when required by law.

11. Children's Privacy

casuno services are strictly intended for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we discover that we have inadvertently collected information from a minor, we will promptly delete such information and close the account.

Parents or guardians who believe their child has provided personal information to casuno should contact us immediately using the contact information in Section 13.

12. Changes to This Policy

casuno reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email, Platform notifications, or prominent notice on the Website.

The "Last Updated" date at the top of this Privacy Policy indicates when changes were last made. Your continued use of casuno services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

casuno Data Protection Officer
Email: [email protected]
Customer Support: 24/7 live chat available on the Website
Response Time: We aim to respond to all privacy inquiries within five (5) business days.

For complaints regarding data privacy violations, you may also contact the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph